Questions & Answers
Most of the below frequently asked questions will acctually apply to all custom work we do, namely ketubah, blessings, family trees, watercolors and sumi-e, calligraphy and the celebrations.
What is the typical process for ordering a Ketubah?
1. ORDER & PURCHASE
Talk to us about a custom painted Ketubah. Submit our Order Form to collect all the needed details, and then purchase the Reserved Listing prepared for you. You can always directly purchase your favorite print Ketubah on our Shop.
2. PROOF & APPROVAL
A Digital Proof will be emailed to you upon purchasing. Please review and have your comments ready in a timely fashion. We can go through as many revisions as needed to ensure complete satisfaction.
3. PRODUCTION & SHIPPING
Once we receive your approval, we will proceed to making and shipping; your order will be carefully wrapped, packaged and shipped to your confirmed address.
How long before should we order?
We recommend a 3 to 6 month before the wedding or anniversary day. Give yourself plenty of time to look at all the options and talk to your officiant where the case. For custom painted orders, including Ketubah, Blessings and Family Trees, or anything that is painted or gilded, if closer than 12 weeks we have to charge rush production and rush shipping fees to be able to guarantee a timely delivery.
Printed orders need 6 weeks, and in cases where no personalization is needed, they are immediately available.
Are you available for a phone call?
In early stages we prefer communicating via email; we are fast to respond, and can keep track of the details.
Due to a high volume of inquiries and my small family business, we are unable to accommodate requests to call meeting or in-person unless there is an emergency. Our communication is effectively limited to online only and to our clients directly.
What’s the difference between Giclée print and Watercolor Ketubah?
A watercolor custom Ketubah is basically an original painting done by our hands, including the calligraphy, on museum quality heavyweight artist paper with permanent watercolor and gouache pigments.
The Giclee print Ketubah is a printed reproduction of an existing design made on high quality archival digital paper, usually 300gsm. It costs less than the original of course, but it preserves the looks of a painting. It is made with outstanding care to detail and it can easily be replaced in case of damage.
Can you recommend a specific frame or other method of displaying this ketubah for the wedding ceremony?
The question of how to frame and display your Ketubah at the wedding ceremony, is for many couples of importance, and most of the times is discussed at the end of the design process. So we thought to share with you from out thoughts and experience.
The matting and framing has to match the Ketubah color pallet, and at the same time your wall and interior design. Not the easiest job, but you may rely on your interior designer or planner's advice, or on your good taste in the matter. The dimensions where of course already thought out at the time of purchasing.
You may want to have a protective glass, but make sure to tell your framing people to initially install the Ketubah without it, so you can be able to sign at the ceremony! Afterwards it can be taken to be sealed with the glass on the front, and an archival hardboard on the back. As both a piece of artwork and a heirloom document, it deserves your care and attention.
We think that your framed Ketubah would look best for pictures when displayed on an easel next to your Chuppah. It is traditional and it would be the most elegant form of display as it is a central piece in a Jewish wedding. But it is always a good idea to have a table for signing.
How can I flatten curled Ketubah or artwork?
To flatten a rolled / curled Ketubah or artwork, follow these instructions:
- Prepare a flat and smooth hard work surface free of all debris, grit and dust.
- Wash and dry your hands thoroughly. Use of cotton gloves if available.
- Roll the paper in the opposite direction to the curl. Be careful not to roll it too tightly or you may damage the print.
- Place the rolled print back into the shipping tube.
- Allow the print to sit. The amount of time required will generally be one to five hours, depending on ambient temperature and humidity.
- Remove the print and unroll it image side up onto a flat surface.
- With a protective tissue paper covering the printed image, place a few smooth, flat, heavy objects on the ends of the print. Let the print sit for another few hours.
- Remove the heavy objects. If your print is still is not flat, let it sit with the heavy objects holding it down for another couple of hours.
What type of pen and ink should be used to sign our ketubah?
A fine or brush tip are excellent choices as long as the ink or pigments are archival. A few pens out there that will do a great job and are used for professional grade:
- Copic Multiliner SP
- Rotring Rapidograph
- Sakura Pigma Micron
- Prismacolor Premier Illustration Markers
- Uni Pin Fineliner
- Faber Castell
- Staedtler Pigment Liner
- Sharpie Permanent Marker fine tip or brush tip
How should we handle the ketubah during and after our wedding?
Extra care must always be taken when unpacking and handling artworks as they are highly prone to scratches, bends and fingerprints. Removing the work from the provided packaging without gloves could cause irreparable damage to it, like a visible fingerprint could leave a so-called “moon”. This would make returning the work impossible. Always use gloves or an equivalent form of protection when handling artworks. You can rest your Ketubah on a table or an easel for displaying art!
We suggest you frame your artwork directly after receiving it using a conservation-grade acid-free board as well as museum glass or UV-blocking Plexiglas. Ask your framer people to use a removable frame and glass so you can easily put it back after signing. Prints and original artworks should not be exposed to sunlight neither directly nor in part. Additionally, they should not be installed over heating ducts or radiators, or subjected to humidity levels exceeding those of the typical living space.
Do you provide matting and framing?
We do not offer professional framing services as this would increase both the risk of damaging the artwork during shipping, and the transport costs due to additional weight. We would, however, be happy to ship your new purchase to your local framer. Please make sure to indicate your framer’s address as your shipping address at the time of purchase.
Be sure your framer uses acid-free, non-buffered, archival quality matte, and ask for UV protected glass. Do not have your ketubah dry mounted. Hang your ketubah away from direct sunlight. Framing style is up to you.
My ordered arrived damaged. What can you do?
Because we ensure a more than standard packiging for transport, it will not be the case. But super very rarely, the package can get damaged during transport. We provide replacements for prints, however the original paintings are not insured. So here is what you can do to remedy some of the light damage: The paper we are painting and printing on is 100% cotton rag highest museum quality, and will not easily crease, and will return to its flat condition when unrolled. However in case of paper curling or waving due to rolling and atmospheric conditions, the best method to flatten is to reverse rolling and keep it rolled in the same or a larger tube for a few hours. Another method is to straighten it by sliding the paper against a smooth table edge and on the concave side of the paper wave. The technique however is a bit more difficult. Due to humidity, it can wave back in time. So the best way to prevent that if you don't like the look of it, is to frame it with a hardboard and glass very tightly, or to mount it on plywood with transparent pH neutral adhesive that protects the images from the natural acids in the wood and provides an extremely reliable bond between the images and the panel.